You must inspect your shipment as soon as it arrives! Customers have 15 days from receipt of shipment to contact us regarding any shipping damage. If the product arrives by truck freight and is damaged you must note this on the proof of delivery. We will not accept any claims after the 15 day time limit.
Orders shipped via regular USPS mail is not covered by insurance. If the customer claims they never received it and tracking shows delivered to the address provided, the customer is responsible for reshipping of the order.
Due to our quick order processing there is no cancellation of a custom order after material has been cut. There will be no charge back for cancellation within 12 hours of placing an order.
It is the customer's responsibility to install these shades correctly. We will not be responsible for errors in the installation process. Additionally, we are not responsible for any trip charges, charge backs, or additional install fees.
Thirty day return policy for all parts. Shipping charges are not reimbursed. Returns are also subject to a 20% restocking fee. All returns must be accompanied with a return authorization number which can be obtained by contacting customer service at email@example.com
This warranty do not include any conditions, cover any losses or damages resulting from (1) abuse, accidents, alterations, misuse, normal wear and tear, motorized devices, exposure to salty air or corrosive materials, water, acts of God, and war (2) the color change that occurs with the passage of time, and/or (3) failure to follow our instructions with respect to measurement, installation, cleaning, or maintenance. This warranty also does not cover any condition or damage resulting from removal of the blind and reinstallation in the same or another window. These warranties do not apply to conditions caused by normal wear and tear upon the above products.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES, OR WARRANTIES. In no event shall blindshadeparts.com be liable or responsible for INCIDENTAL OR CONSEQUENTIAL DAMAGES or for any other direct or indirect damage, loss, cost, expense or fee. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.